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Doblin

 
 

Deloitte Internship

Visual Design + Illustration

 
 

Challenge

As a Deloitte Summer Scholar, I worked out of the design consultancy, Doblin. I worked with designers and business consultants on an internal project to help a Fortune 100 health insurance company.

Outcome

I worked with the team to develop an icon library which I used in journey maps and materials for field research. I traveled bi-weekly to client and field research sites around the U.S. You can read about my experience here. Some of this project is under NDA.

 
 
 
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Bringing Research to Life

I joined during the project’s field research stage. I observed interviews at various client locations around the country. I then collaborated with other designers to bring the doctor personas to life.

 
 
 
 
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Creating a Visual Language

I collaborated with another designer to develop a visual language for better consultant-client communication. I knew that I had limited time on this project, so we chose a vector style to allow for efficient hand-offs. They were still in use when I visited the office last year.

 
 
 
 

Journey Maps

I created current (pink) and future-state (green) journey maps to help the client iterate on their service. The journey maps featured patients of different ages and health. The biggest priority was for the components to be modular.

 
 
 
 

Illustration for Doblin blog post

My internship experience with my illustration featured on Doblin’s “Our Thinking” page

My internship experience with my illustration featured on Doblin’s “Our Thinking” page

 
 
 
With fellow design Summer Scholars Bettina Chou and Ariel Swift at Deloitte University (Dallas, TX)

With fellow design Summer Scholars Bettina Chou and Ariel Swift at Deloitte University (Dallas, TX)